1. Refund Policy:

After the delivery of your MYCOAUDIO product, refunds cannot be issued for products that have been received in intact condition. We are committed to delivering products of the highest quality, and our team meticulously inspects each item before shipping to ensure it meets our standards.

2. Store Credit and Exchange:

Colorway & Finish Dissatisfaction: If the colorway of the product you receive does not meet your expectations, we are pleased to offer an alternative solution. In such cases, MYCOAUDIO provides the option of store credit, which can be used for future purchases. Otherwise we can facilitate the exchange of the speaker set for another one in a colorway that aligns with your preferences.

3. Conditions for Returns:

To qualify for store credit or an exchange, the following conditions must be met:

• The product must be returned in its original packaging.

• The product must be in unused and undamaged condition.

• A return request must be initiated within 14 days from the date of delivery.

4. Return Procedure:

To initiate a return for store credit or an exchange, please follow these steps:

a. Contact our customer support team at info@mycoaudio.com within the specified timeframe. b. Provide your order details and reason for return. c. Our customer support team will guide you through the return process and provide assistance as needed.

5. Exceptions:

Please note that certain products may be exempt from the store credit and exchange policy due to health and safety regulations or other relevant considerations. Our customer support team will provide further information regarding any such exceptions.

We appreciate your understanding of our return policy. Our goal is to ensure your complete satisfaction with your MYCOAUDIO purchase, and we are dedicated to assisting you in finding the best solution for your needs.

If you have any questions or require further clarification, please don't hesitate to contact our customer support team. Thank you for choosing MYCOAUDIO for your audio needs.



For furhter information about returns and privacy and costument service policies please refer to this document.



Sincerely,

The MYCOAUDIO Team
 

If you have any questions or concerns about your order, please do not hesitate to contact our customer service team. We are always here to help and ensure your satisfaction. 

MYCOAUDIO Team

INFO@MYCOAUDIO.COM

@MYCOAUDIO ︎